Aikaterini Manthiou

Publication Activity (10 Years)

Years Active: 2013-2021
Publications (10 Years): 2

Top Topics

Customer Service

Electronic Commerce

Top Venues

Electron. Mark.

Int. J. Technol. Hum. Interact.

Publications

Aikaterini Manthiou, Phil Klaus, Volker G. Kuppelwieser, William Reeves
Man vs machine: examining the three themes of service robotics in tourism and hospitality. Electron. Mark. 31 (3) (2021)
Othman Boujena, Isabelle Ulrich, Aikaterini Manthiou, Bruno Godey
Customer engagement and performance in social media: a managerial perspective. Electron. Mark. 31 (4) (2021)
Aikaterini Manthiou, Liang Rebecca Tang, Robert Bosselman
Reason and reaction: the dual route of the decision-making process on Facebook fan pages. Electron. Mark. 24 (4) (2014)
Aikaterini Manthiou, Lanlung Chiang, Liang Rebecca Tang
Identifying and Responding to Customer Needs on Facebook Fan Pages. Int. J. Technol. Hum. Interact. 9 (3) (2013)