An Exploratory Study of the Formation and Impact of Electronic Service Failures.

Chee-Wee Tan Izak Benbasat Ronald T. Cenfetelli

Published in: MIS Q. (2016)

Keyphrases

electronic business
web services
failure recovery
service oriented
customer service
service discovery
information services
real time
factors that influence
high impact
mobile services
processor sharing
design automation
bulletin board
root cause
service composition
service providers
end users
learning algorithm