Supporting Service Quality Assurance via Trouble Management.
Richard O. SinnottThomas GringelMichael TschichholzWilhelm VortischPublished in: MMNS (2000)
Keyphrases
- quality assurance
- metadata creation
- quality control
- quality improvement
- software development
- monitoring system
- software testing
- management system
- decision support
- quality assessment
- white box testing
- software quality
- service platform
- web services
- configuration management
- service management
- service providers
- metadata
- service oriented
- service delivery
- data mining
- machine vision
- case study
- computer vision
- machine learning