Customer Bill of Rights Under No-Fault Service Failure: Confinement and Compensation.
Rachel R. ChenEitan GerstnerYinghui (Catherine) YangPublished in: Mark. Sci. (2012)
Keyphrases
- customer service
- customer satisfaction
- service requirements
- service times
- failure modes
- call center
- service providers
- fault diagnosis
- fault detection
- electronic commerce
- web services
- customer behavior
- service discovery
- steady state
- service quality
- digital content
- information services
- service oriented
- failure recovery
- point of sale
- customer requirements
- online stores
- repair actions
- service composition
- digital libraries
- product information
- single server
- queue length
- semantic web services
- service systems
- management system
- end users
- metadata