How does Service Firm's Innovation Images affect Customer Participation? The Mediating role of Customer-company Identification.
Pengfei ChengSanbin XieJingxuan JiangPublished in: IMMS (2021)
Keyphrases
- customer service
- call center
- customer satisfaction
- image data
- input image
- image features
- customer support
- three dimensional
- image database
- customer base
- image analysis
- electronic commerce
- image classification
- case study
- customer relationship management
- customer behavior
- competitive environment
- image retrieval
- object recognition
- image collections
- customer data
- customer churn
- service requirements
- information technology
- image matching
- service quality
- service providers
- online stores
- web services
- ground truth
- potential customers
- image registration
- edge detection
- customer requirements
- competitive market
- market share
- segmentation method
- marketing strategies
- service times
- image regions
- test images
- image set
- credit card