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Sanbin Xie
Publication Activity (10 Years)
Years Active: 2021-2022
Publications (10 Years): 2
Top Topics
Customer Base
Churn Prediction
Cross Level
Customer Behavior
Top Venues
ICISDM
IMMS
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Publications
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Pengfei Cheng
,
Sanbin Xie
,
Jingxuan Jiang
The Impact of Perceived Customer Participation on Employees' Emotional Labor: The Cross-Level Moderating Effect of Customer Orientation.
ICISDM
(2022)
Pengfei Cheng
,
Sanbin Xie
,
Jingxuan Jiang
How does Service Firm's Innovation Images affect Customer Participation? The Mediating role of Customer-company Identification.
IMMS
(2021)