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The Impact of Perceived Customer Participation on Employees' Emotional Labor: The Cross-Level Moderating Effect of Customer Orientation.
Pengfei Cheng
Sanbin Xie
Jingxuan Jiang
Published in:
ICISDM (2022)
Keyphrases
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electronic commerce
human resources
customer base
information technology
positive effects
customer behavior
customer service
data mining applications
data structure
data streams
customer satisfaction
customer relationship management
negative impact
customer data
churn prediction
cross level