Improving response accuracy for classification- based conversational IT services.
Yixin DiaoDaniela RosuPublished in: NOMS (2018)
Keyphrases
- classification accuracy
- accuracy rate
- web services
- predictive accuracy
- generalization ability
- computational cost
- classification scheme
- text classification
- high accuracy
- end users
- classification algorithm
- benchmark datasets
- prediction accuracy
- pattern classification
- service providers
- support vector machine svm
- automatic classification
- feature space
- pattern recognition
- decision trees
- machine learning
- confusion matrix
- classification rate
- classification systems
- random selection
- classification method
- data sets
- multi modal
- support vector machine
- preprocessing
- support vector
- neural network
- class labels
- machine learning algorithms
- service oriented
- training samples
- feature vectors
- mobile devices
- multiple classifier systems
- feature extraction
- higher classification accuracy