Too Informal? How a Chatbot's Communication Style Affects Brand Attitude and Quality of Interaction.
Christine LiebrechtLena SanderCharlotte van HooijdonkPublished in: CONVERSATIONS (2020)
Keyphrases
- synchronous communication
- high quality
- communication systems
- higher quality
- mediated communication
- communication tools
- agent communication
- human human interaction
- computer interface
- face to face communication
- nonverbal communication
- asynchronous communication
- quality control
- quality assessment
- quality measures
- information sharing
- human computer interaction