Human-machine collaboration in online customer service - a long-term feedback-based approach.
Roland GraefMathias KlierKilian KlugeJan-Felix ZolitschkaPublished in: Electron. Mark. (2021)
Keyphrases
- human machine
- customer service
- long term
- human operators
- spoken dialog systems
- customer satisfaction
- real time
- human machine interaction
- spoken dialogue systems
- knowledge sharing
- call center
- knowledge management
- digital preservation
- image interpretation
- intelligent agents
- hidden markov models
- customer support
- natural language