Wyean Chan

Publication Activity (10 Years)

Years Active: 2008-2023
Publications (10 Years): 8

Top Topics

Poisson Arrivals

Asymptotically Optimal

Top Venues

Manuf. Serv. Oper. Manag.

ICORES (Selected Papers)

Simul. Model. Pract. Theory

Publications

Nasri Bin Othman, Vasundhara Jayaraman, Wyean Chan, Zhen Xiang Kenneth Loh, Rishikeshan Rajendram, Rakhi Manohar Mepparambath, Pritee Agrawal, Muhamad Azfar Ramli, Zheng Qin
SUMMIT: A multi-modal agent-based co-simulation of urban public transport with applications in contingency planning. Simul. Model. Pract. Theory 126 (2023)
Thuy Anh Ta, Wyean Chan, Fabian Bastin, Pierre L'Ecuyer
A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty. Eur. J. Oper. Res. 293 (3) (2021)
Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer
Learning-Based Prediction of Conditional Wait Time Distributions in Multiskill Call Centers. ICORES (Selected Papers) (2021)
Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer
Delay Predictors in Multi-skill Call Centers: An Empirical Comparison with Real Data. ICORES (2020)
Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer
New history-based delay predictors for service systems. WSC (2016)
Wyean Chan, Thuy Anh Ta, Pierre L'Ecuyer, Fabian Bastin
Two-stage chance-constrained staffing with agent recourse for multi-skill call centers. WSC (2016)
Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer
Waiting time predictors for multi-skill call centers. WSC (2015)
Thuy Anh Ta, Wyean Chan, Pierre L'Ecuyer, Fabian Bastin
Chance-constrained scheduling with recourse for multi-skill call centers with arrival-rate and absenteeism uncertainty. WSC (2015)
Wyean Chan, Ger Koole, Pierre L'Ecuyer
Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times. Manuf. Serv. Oper. Manag. 16 (4) (2014)
Athanassios N. Avramidis, Wyean Chan, Michel Gendreau, Pierre L'Ecuyer, Ornella Pisacane
Optimizing daily agent scheduling in a multiskill call center. Eur. J. Oper. Res. 200 (3) (2010)
Eric Buist, Wyean Chan, Pierre L'Ecuyer
Speeding up call center simulation and optimization by Markov chain uniformization. WSC (2008)