Chance-constrained scheduling with recourse for multi-skill call centers with arrival-rate and absenteeism uncertainty.
Thuy Anh TaWyean ChanPierre L'EcuyerFabian BastinPublished in: WSC (2015)
Keyphrases
- arrival rate
- chance constrained
- stochastic programming
- call center
- robust optimization
- chance constraints
- multistage
- asymptotically optimal
- queueing systems
- steady state
- linear program
- heavy traffic
- queueing model
- mathematical programming
- scheduling problem
- queueing networks
- state dependent
- fluid model
- service rates
- decision theory
- holding cost
- queue length
- neural network
- service times
- decision making
- production planning
- service level
- computationally tractable
- lot sizing
- information systems