Speeding up call center simulation and optimization by Markov chain uniformization.
Eric BuistWyean ChanPierre L'EcuyerPublished in: WSC (2008)
Keyphrases
- markov chain
- call center
- monte carlo method
- steady state
- monte carlo simulation
- finite state
- monte carlo
- transition probabilities
- state space
- queue length
- random walk
- stationary distribution
- markov model
- markov process
- arrival rate
- service level
- transition matrix
- markov chain monte carlo
- mathematical model
- electronic commerce
- dynamic programming
- machine learning
- neural network