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Learning-Based Prediction of Conditional Wait Time Distributions in Multiskill Call Centers.
Mamadou Thiongane
Wyean Chan
Pierre L'Ecuyer
Published in:
ICORES (Selected Papers) (2021)
Keyphrases
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learning process
real time
databases
learning algorithm
service level
call center
cooperative
multi agent systems
expert systems
supervised learning
online learning
prediction model