Wilson Ozuem

Publication Activity (10 Years)

Years Active: 2016-2024
Publications (10 Years): 9

Top Topics

Churn Prediction

Brokerage Services

Customer Service

Top Venues

Inf. Technol. People

Electron. Mark.

Technol. Anal. Strateg. Manag.

Publications

Wilson Ozuem, Michelle Willis, Silvia Ranfagni, Kerry E. Howell, Serena Rovai
Examining the role of social media influencers in service failure and recovery strategies: an empirical investigation of millennials' views. Inf. Technol. People 37 (5) (2024)
Wilson Ozuem, Michelle Willis, Kerry E. Howell, Silvia Ranfagni, Serena Rovai
Examining user-generated content, service failure recovery and customer-brand relationships: an exploration through commitment-trust theory. Internet Res. 34 (3) (2024)
Muhammad Naeem, Wilson Ozuem, Kerry E. Howell, Silvia Ranfagni
Correction to: Understanding the process of meanings, materials, and competencies in adoption of mobile banking. Electron. Mark. 33 (1) (2023)
Muhammad Naeem, Wilson Ozuem, Kerry E. Howell, Silvia Ranfagni
Understanding the process of meanings, materials, and competencies in adoption of mobile banking. Electron. Mark. 32 (4) (2022)
Muhammad Naeem, Wilson Ozuem
Understanding misinformation and rumors that generated panic buying as a social practice during COVID-19 pandemic: evidence from Twitter, YouTube and focus group interviews. Inf. Technol. People 35 (7) (2022)
Gerry Brierley, Wilson Ozuem, Geoff Lancaster
Subconscious marketing communication techniques and legal implications. J. Decis. Syst. 29 (2) (2020)
Elena Patten, Wilson Ozuem, Kerry E. Howell
Service quality in multichannel fashion retailing: an exploratory study. Inf. Technol. People 33 (4) (2020)
Wilson Ozuem, Kerry E. Howell, Geoff Lancaster
Consumption and communication perspectives of IT in a developing economy. Technol. Anal. Strateg. Manag. 31 (8) (2019)
Wilson Ozuem, Kerry E. Howell, Geoff Lancaster
Understanding technologically-induced customer services in the Nigerian banking sector: the internet as a post-modern phenomenon. Int. J. Inf. Technol. Manag. 15 (3) (2016)