Service quality in multichannel fashion retailing: an exploratory study.

Elena Patten Wilson Ozuem Kerry E. Howell

Published in: Inf. Technol. People (2020)

Keyphrases

service quality
electronic commerce
customer satisfaction
service providers
information quality
user satisfaction
information systems
quality of service
online shopping
call center
competitive advantage
incident management
multi channel
job satisfaction
database
decision makers
homeland security
real time