Understanding technologically-induced customer services in the Nigerian banking sector: the internet as a post-modern phenomenon.
Wilson OzuemKerry E. HowellGeoff LancasterPublished in: Int. J. Inf. Technol. Manag. (2016)
Keyphrases
- financial services
- banking services
- information services
- retail banking
- internet usage
- electronic commerce
- customer service
- brokerage services
- web technologies
- potential customers
- web services
- internet services
- communication technologies
- enterprise network
- customer churn
- service oriented
- network services
- internet banking
- customer data
- video on demand
- internet service providers
- service providers
- value added services
- banking industry
- internet users
- end users
- customer satisfaction
- service requirements
- digital television
- website
- electronic payment
- service discovery
- network infrastructure
- commercial banks
- content providers
- service quality
- cloud computing
- churn prediction
- service composition
- internet enabled
- market segments
- customer relationship management
- credit card