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Stefan Ivens
Publication Activity (10 Years)
Years Active: 2015-2020
Publications (10 Years): 5
Top Topics
Customer Service
Failure Prediction
Online Retailers
Early Adopters
Top Venues
ICIS
AMCIS
ECIS
Kybernetes
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Publications
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Gianfranco Walsh
,
Alexander Deseniss
,
Stefan Ivens
,
Mario Schaarschmidt
Buffering the service failure-induced effect of anger on revenge.
Kybernetes
49 (7) (2020)
Mario Schaarschmidt
,
Stefan Ivens
,
Dirk Homscheid
Dr. Miller or Dr. Smith? Patients' Intentions to Make Appointments on Physician Rating Platforms.
ICIS
(2017)
Stefan Ivens
,
Mario Schaarschmidt
,
Björn Höber
Enemy in the house? Antecedents of employees' company-related bad mouthing in social media.
AMCIS
(2017)
Stefan Ivens
,
Gianfranco Walsh
,
Mario Schaarschmidt
Does Being Reputable Drive Customer Equity? Evidence from E-Commerce.
ICIS
(2015)
Stefan Ivens
,
Mario Schaarschmidt
Does Reputable Employee Behaviour in Social Networks Affect Customers' Trust and Word of Mouth? An Experimental Study.
ECIS
(2015)