Sihan Ding

Publication Activity (10 Years)

Years Active: 2013-2017
Publications (10 Years): 1

Top Topics

Asymptotically Optimal

Top Venues

Perform. Evaluation

Eur. J. Oper. Res.

Publications

Benjamin Legros, Sihan Ding, Rob van der Mei, Oualid Jouini
Call centers with a postponed callback offer. OR Spectr. 39 (4) (2017)
Sihan Ding, Maria Remerova, Robert D. van der Mei, Bert Zwart
Fluid approximation of a call center model with redials and reconnects. Perform. Evaluation 92 (2015)
Sihan Ding, Ger Koole, Robert D. van der Mei
On the estimation of the true demand in call centers with redials and reconnects. Eur. J. Oper. Res. 246 (1) (2015)
Sihan Ding, Ger Koole, Rob van der Mei
A method for estimation of redial and reconnect probabilities in call centers. WSC (2013)