Call centers with a postponed callback offer.

Benjamin Legros Sihan Ding Rob van der Mei Oualid Jouini

Published in: OR Spectr. (2017)

Keyphrases

databases
call center
service level
asymptotically optimal
arrival rate
service quality
database
customer service
service systems
queueing model
heavy traffic
information systems
sufficient conditions
computational intelligence
artificial intelligence
data mining
queue length
agent technology
quality of service