Qiu-Ze Wu

Publication Activity (10 Years)

Years Active: 2024-2024
Publications (10 Years): 1

Top Topics

Customer Satisfaction

Internet Banking

Top Venues

Publications

Qiu-Ze Wu, Yu-Ling Lien, Hsien-Hui Tang, Michael T. Lai
Enhancing Customer Loyalty in Pure Internet Banking: An Analysis of Experience and NPS Shifts Using S-O-R Theory. HCI (14) (2024)