Michael T. Lai

Publication Activity (10 Years)

Years Active: 2022-2024
Publications (10 Years): 2

Top Topics

Customer Satisfaction

Behave Differently

Internet Banking

Spectral Clustering

Top Venues

Publications

Qiu-Ze Wu, Yu-Ling Lien, Hsien-Hui Tang, Michael T. Lai
Enhancing Customer Loyalty in Pure Internet Banking: An Analysis of Experience and NPS Shifts Using S-O-R Theory. HCI (14) (2024)
Xin Xin, Yonghao Wang, Yiwen Zhang, Qianqian Wu, Wenmin Yang, Chenhong Yang, Rongrong Zhang, Michael T. Lai, Wei Liu
Building up Personas by Clustering Behavior Motivation from Extreme Users. HCI (20) (2022)