Qian Chen

Publication Activity (10 Years)

Years Active: 2019-2024
Publications (10 Years): 5

Top Topics

Customer Loyalty

Online Shopping

User Experience

Top Venues

Inf. Technol. People

Int. J. Inf. Manag.

Eur. J. Inf. Syst.

ACM Trans. Comput. Hum. Interact.

Publications

Qian Chen, Yeming Gong, Yaobin Lu
User Experience of Digital Voice Assistant: Conceptualization and Measurement. ACM Trans. Comput. Hum. Interact. 31 (1) (2024)
Qian Chen, Yaobin Lu, Yeming Gong, Jie Xiong
Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty. Internet Res. 33 (6) (2023)
Qian Chen, Yeming Gong, Yaobin Lu, Patrick Y. K. Chau
How mindfulness decreases cyberloafing at work: a dual-system theory perspective. Eur. J. Inf. Syst. 32 (5) (2023)
Qian Chen, Yaobin Lu, Yeming Gong
Internal mechanism of brand app recommendation from the integrated cross-channel perspective. Inf. Technol. People 33 (4) (2020)
Qian Chen, Yaobin Lu, Yeming (Yale) Gong, Qing Tang
Why do users resist service organization's brand mobile apps? The force of barriers versus cross-channel synergy. Int. J. Inf. Manag. 47 (2019)