Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty.
Qian ChenYaobin LuYeming GongJie XiongPublished in: Internet Res. (2023)
Keyphrases
- service quality
- customer loyalty
- customer satisfaction
- service providers
- marketing strategies
- call center
- machine learning
- expert systems
- data mining
- online shopping
- competitive advantage
- user satisfaction
- quality of service
- potential customers
- information systems
- intelligent systems
- end users
- information quality
- customer requirements
- decision making