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Why do users resist service organization's brand mobile apps? The force of barriers versus cross-channel synergy.
Qian Chen
Yaobin Lu
Yeming (Yale) Gong
Qing Tang
Published in:
Int. J. Inf. Manag. (2019)
Keyphrases
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mobile apps
cross channel
end users
mobile applications
user interaction
recommender systems
web services
query recommendation
user experience
collaborative filtering
smart phones
mission critical
free riding
life cycle
information seeking
service delivery
social media
user interface
information retrieval