Miriam Borchardt

Publication Activity (10 Years)

Years Active: 2012-2017
Publications (10 Years): 2

Top Topics

Perceived Quality

Creation Process

Management Practices

Top Venues

Bus. Process. Manag. J.

Publications

Eduardo Luiz Braun, Giancarlo Medeiros Pereira, Miguel Afonso Sellitto, Miriam Borchardt
Value co-creation in maintenance services: case study in the mechanical industry. Bus. Process. Manag. J. 23 (5) (2017)
Liziane Silva Menezes, Miguel Afonso Sellitto, Tatiane Pereira Librelato, Miriam Borchardt, Giancarlo Medeiros Pereira
Identification and quantification of influent factors in perceived quality of the e-service provided by a university. Bus. Process. Manag. J. 22 (3) (2016)
Bruna Omizzolo Lazzarotto, Miriam Borchardt, Giancarlo Medeiros Pereira, Caroline Almeida
Analysis of management practices in performance-based outsourcing contracts. Bus. Process. Manag. J. 20 (2) (2014)
Daniel Battaglia, Miriam Borchardt, Miguel Afonso Sellitto, Giancarlo Medeiros Pereira
Service recovery: a method for assessing performance. Bus. Process. Manag. J. 18 (6) (2012)