Service recovery: a method for assessing performance.
Daniel BattagliaMiriam BorchardtMiguel Afonso SellittoGiancarlo Medeiros PereiraPublished in: Bus. Process. Manag. J. (2012)
Keyphrases
- main contribution
- detection method
- high precision
- evolutionary algorithm
- mutual information
- significant improvement
- high accuracy
- evaluation method
- segmentation method
- detection algorithm
- neural network
- support vector machine
- preprocessing
- similarity measure
- web services
- probabilistic model
- dynamic programming
- feature set
- prior knowledge
- input data
- theoretical analysis
- pairwise
- clustering method
- objective function
- image segmentation
- fully automatic