Lisa Dawson

Publication Activity (10 Years)

Years Active: 2003-2003
Publications (10 Years): 0

Publications

Shailey Minocha, Lisa Dawson, Ann Blandford, Dave Roberts
The Customer's Perspective Sociological Accounts of E-Commerce Encounters. ICWI (2003)
Shailey Minocha, Lisa Dawson
Exploring the Total Customer Experience (TCE): Usability Evaluations of (B2C) E-Commerce Environments. INTERACT (2003)
Shailey Minocha, Nicola Millard, Lisa Dawson
Integrating Customer Relationship Management Strategies in (B2C) E-Commerce Environments. INTERACT (2003)