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Junyuan Ke
Publication Activity (10 Years)
Years Active: 2023-2024
Publications (10 Years): 2
Top Topics
Social Media
Autonomous Agents
Customer Satisfaction
Call Center
Top Venues
HICSS
ICIS
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Publications
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Junyuan Ke
,
Yang Gao
,
Shujing Sun
,
Huaxia Rui
She? The Role of Perceived Agent Gender in Social Media Customer Service.
HICSS
(2024)
Junyuan Ke
,
Yang Gao
,
Shujing Sun
,
Huaxia Rui
She? The Role of Perceived Agent Gender in Social Media Customer Service.
ICIS
(2023)