She? The Role of Perceived Agent Gender in Social Media Customer Service.
Junyuan KeYang GaoShujing SunHuaxia RuiPublished in: HICSS (2024)
Keyphrases
- customer service
- social media
- inventory control
- customer behavior
- customer satisfaction
- multi agent
- multi agent systems
- multiagent systems
- intelligent agents
- information systems
- decision making
- mobile agents
- autonomous agents
- governmental organizations
- customer support
- agent model
- user satisfaction
- social interaction
- agent technology
- service quality
- call center
- social networks
- databases
- real time