She? The Role of Perceived Agent Gender in Social Media Customer Service.
Junyuan KeYang GaoShujing SunHuaxia RuiPublished in: ICIS (2023)
Keyphrases
- customer service
- social media
- inventory control
- multi agent systems
- multiagent systems
- customer satisfaction
- intelligent agents
- autonomous agents
- multi agent
- agent model
- customer behavior
- community college
- call center
- user satisfaction
- cooperative
- college students
- pedagogical agents
- agent technology
- software agents
- web services