German F. Retana

Publication Activity (10 Years)

Years Active: 2012-2018
Publications (10 Years): 2

Top Topics

Customer Retention

Widespread Adoption

Technical Support

Top Venues

Manuf. Serv. Oper. Manag.

Publications

German F. Retana, Chris Forman, Sridhar Narasimhan, Marius Florin Niculescu, D. J. Wu
Technology Support and Post-Adoption IT Service Use: Evidence from the Cloud. MIS Q. 42 (3) (2018)
German F. Retana, Chris Forman, D. J. Wu
Proactive Customer Education, Customer Retention, and Demand for Technology Support: Evidence from a Field Experiment. Manuf. Serv. Oper. Manag. 18 (1) (2016)
German F. Retana, Chris Forman, Sridhar Narasimhan, Marius F. Niculescu, D. J. Wu
Technical Support and IT Capacity Demand: Evidence from the Cloud. ICIS (2012)