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Elena Orta
ORCID
Publication Activity (10 Years)
Years Active: 2009-2019
Publications (10 Years): 6
Top Topics
Incident Management
Decision Making
Agile Methods
Project Management
Top Venues
SPICE
Inf. Softw. Technol.
Decis. Support Syst.
SECM@ICSE
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Publications
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Elena Orta
,
Mercedes Ruiz
Met4ITIL: A process management and simulation-based method for implementing ITIL.
Comput. Stand. Interfaces
61 (2019)
Alejandro Calderón
,
Mercedes Ruiz
,
Elena Orta
Integrating Serious Games as Learning Resources in a Software Project Management Course: The Case of ProDec.
SECM@ICSE
(2017)
Elena Orta
,
Mercedes Ruiz
,
Alejandro Calderón
,
Nuria Hurtado
Gamification for Improving IT Service Incident Management.
SPICE
(2017)
Nuria Hurtado
,
Mercedes Ruiz
,
Cristina Capitas
,
Elena Orta
Applying Agent-Based Simulation to the Improvement of Agile Software Management.
SPICE
(2017)
Elena Orta
,
Mercedes Ruiz
A Simulation and Gamification Approach for IT Service Management Improvement.
SPICE
(2016)
Nuria Hurtado
,
Mercedes Ruiz
,
Elena Orta
,
Jesús Torres
Using simulation to aid decision making in managing the usability evaluation process.
Inf. Softw. Technol.
57 (2015)
Elena Orta
,
Mercedes Ruiz
,
Nuria Hurtado
,
David Gawn
Decision-making in IT service management: a simulation based approach.
Decis. Support Syst.
66 (2014)
Elena Orta
,
Mercedes Ruiz
,
Miguel Toro
A System Dynamics Approach to Web Service Capacity Management.
ECOWS
(2009)
Elena Orta
,
Mercedes Ruiz
,
Miguel Toro
Analyzing Strategic Business Rules through Simulation Modeling.
I3E
(2009)
Elena Orta
,
Mercedes Ruiz
,
Miguel Toro
Análisis de los Efectos de las Políticas de Gestión de la Capacidad de los Servicios en el Cumplimiento de los SLAs utilizando Simulación.
JISBD
(2009)