Decision-making in IT service management: a simulation based approach.
Elena OrtaMercedes RuizNuria HurtadoDavid GawnPublished in: Decis. Support Syst. (2014)
Keyphrases
- decision making
- decision makers
- information processing
- decision support
- decision model
- decision support system
- medical decision making
- making decisions
- decision process
- incident management
- intelligent decision making
- service management
- intermediate level
- influence diagrams
- online learning
- supply chain
- situation awareness