Dennis Campbell

Publication Activity (10 Years)

Years Active: 2010-2022
Publications (10 Years): 3

Top Topics

Customer Satisfaction

Customer Support

Service Quality

Incident Management

Top Venues

Manuf. Serv. Oper. Manag.

Publications

Dennis Campbell, Ruidi Shang
Tone at the Bottom: Measuring Corporate Misconduct Risk from the Text of Employee Reviews. Manag. Sci. 68 (9) (2022)
Ryan W. Buell, Dennis Campbell, Frances X. Frei
The Customer May Not Always Be Right: Customer Compatibility and Service Performance. Manag. Sci. 67 (3) (2021)
Ryan W. Buell, Dennis Campbell, Frances X. Frei
How Do Customers Respond to Increased Service Quality Competition? Manuf. Serv. Oper. Manag. 18 (4) (2016)
Dennis Campbell, Frances X. Frei
Market Heterogeneity and Local Capacity Decisions in Services. Manuf. Serv. Oper. Manag. 13 (1) (2011)
Dennis Campbell, Frances X. Frei
Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel. Manag. Sci. 56 (1) (2010)