How Do Customers Respond to Increased Service Quality Competition?
Ryan W. BuellDennis CampbellFrances X. FreiPublished in: Manuf. Serv. Oper. Manag. (2016)
Keyphrases
- service quality
- customer satisfaction
- service providers
- call center
- customer requirements
- customer service
- online shopping
- customer support
- electronic commerce
- customer loyalty
- user satisfaction
- quality of service
- marketing strategies
- quality management
- competitive environment
- web services
- information systems
- information quality
- product design
- incident management
- job satisfaction
- end users
- real time
- competitive advantage
- response time
- information technology
- database