The Customer May Not Always Be Right: Customer Compatibility and Service Performance.

Ryan W. Buell Dennis Campbell Frances X. Frei

Published in: Manag. Sci. (2021)

Keyphrases

customer service
customer satisfaction
electronic commerce
service requirements
call center
customer behavior
service times
web services
customer knowledge
point of sale
service quality
management system
customer relationship management
service providers
customer support
multimedia
search engine