Christopher L. Carr

Publication Activity (10 Years)

Years Active: 2002-2008
Publications (10 Years): 0

Publications

Christopher L. Carr, Patrick J. Bateman, Saral J. Navlakha
They Call for Help, But Don't Always Listen: The Development of the User-Help Desk Knowledge Application Model. AMCIS (2008)
Saral J. Navlakha, Patrick J. Bateman, Christopher L. Carr
Thank You, Come Again: Examining the Role of Quality and Trust on eCommerce Repurchase Intentions. ICIS (2008)
Christopher L. Carr
The FAIRSERV Model: Consumer Reactions to Services Based on a Multidimensional Evaluation of Service Fairness. Decis. Sci. 38 (1) (2007)
Christopher L. Carr
Reciprocity: the golden rule of IS-user service relationship quality and cooperation. Commun. ACM 49 (6) (2006)
Scott McCoy, Peter V. Marks, Christopher L. Carr, Victor Wacham A. Mbarika
Electronic Versus Paper Surveys: Analysis of Potential Psychometric Biases. HICSS (2004)
Pierre R. Berthon, Leyland F. Pitt, Michael T. Ewing, Christopher L. Carr
Potential Research Space in MIS: A Framework for Envisioning and Evaluating Research Replication, Extension, and Generation. Inf. Syst. Res. 13 (4) (2002)
Christopher L. Carr
A Psychometric Evaluation of the Expectations, Perceptions, and Difference-Scores Generated by the IS-Adapted SERVQUAL Instrument. Decis. Sci. 33 (2) (2002)
James J. Jiang, Gary Klein, Christopher L. Carr
Measuring Information System Service Quality: SERVQUAL from the Other Side. MIS Q. 26 (2) (2002)