They Call for Help, But Don't Always Listen: The Development of the User-Help Desk Knowledge Application Model.
Christopher L. CarrPatrick J. BatemanSaral J. NavlakhaPublished in: AMCIS (2008)
Keyphrases
- prior knowledge
- formal model
- user model
- probabilistic model
- conceptual model
- statistical model
- mathematical model
- computational model
- knowledge management
- management system
- experimental data
- expert knowledge
- data model
- user interface
- case study
- knowledge base
- knowledge about the world
- conceptual framework
- information processing
- knowledge engineering
- reasoning process
- knowledge sharing
- data mining
- user interaction
- decision support
- multi agent systems
- information systems
- search engine