Reciprocity: the golden rule of IS-user service relationship quality and cooperation.
Christopher L. CarrPublished in: Commun. ACM (2006)
Keyphrases
- user satisfaction
- service quality
- end users
- high quality
- management system
- cooperative
- user interface
- user interaction
- web services
- user requests
- user centric
- higher quality
- service discovery
- quality measures
- service oriented
- user experience
- user defined
- service providers
- collaborative filtering
- classification rules
- data quality
- user behavior
- user profiles
- relevance feedback
- recommender systems
- multi agent
- user input
- virtual enterprise
- user oriented
- individual user
- discovered rules
- information retrieval