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Using the collective intelligence of sports fans to improve professional football league customer service.

Charles V. TrappeyPeter SmithShelby TrappeyLynn W. L. ChenJasmine T. C. Tung
Published in: CSCWD (2014)
Keyphrases
  • collective intelligence
  • customer service
  • computational collective intelligence
  • social search
  • artificial intelligence
  • customer behavior
  • neural network
  • machine learning
  • customer satisfaction