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Enhancing Emergency Call Centers' Performance Through a Data-driven Simulation Approach.
Eva Petitdemange
Elyes Lamine
Franck Fontanili
Matthieu Lauras
Published in:
ISCRAM (2020)
Keyphrases
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data driven
call center
asymptotically optimal
emergency evacuation
arrival rate
service quality
service level
management system
simulation model
artificial intelligence
information systems
computer science
artificial neural networks
user interface
graphical models