Login / Signup

Analysis of a train-operating company's customer service system during disruptions: Conceptual requirements for gamifying frontline staff development.

Ben CleggRichard OrmeChris OwenPavel Albores
Published in: J. Rail Transp. Plan. Manag. (2018)
Keyphrases
  • customer service
  • information processing
  • real time
  • case study
  • software engineering
  • business strategy
  • probability distribution
  • supply chain
  • call center