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Chris Owen
ORCID
Publication Activity (10 Years)
Years Active: 2015-2018
Publications (10 Years): 1
Top Topics
Customer Service
Discrete Event
Call Center
Simulation Software
Top Venues
J. Rail Transp. Plan. Manag.
SIMULTECH
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Publications
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Ben Clegg
,
Richard Orme
,
Chris Owen
,
Pavel Albores
Analysis of a train-operating company's customer service system during disruptions: Conceptual requirements for gamifying frontline staff development.
J. Rail Transp. Plan. Manag.
8 (1) (2018)
Andrew Greasley
,
Chris Owen
Implementing an Agent-based Model with a Spatial Visual Display in Discrete-event Simulation Software.
SIMULTECH
(2015)