Ben Clegg

Publication Activity (10 Years)

Years Active: 2000-2023
Publications (10 Years): 4

Top Topics

Customer Service

Student Learning

Success Factors

Top Venues

J. Rail Transp. Plan. Manag.

Bus. Process. Manag. J.

Eur. J. Oper. Res.

Publications

Ben Clegg, Richard Orme, Panagiotis Petridis
Developing a Serious Game for Rail Services: Improving Passenger Information During Disruption (PIDD). Inf. 14 (8) (2023)
Maria Michali, Ali Emrouznejad, Akram Dehnokhalaji, Ben Clegg
Subsampling bootstrap in network DEA. Eur. J. Oper. Res. 305 (2) (2023)
Ben Clegg
Improving systemic success factors in a university to achieve more effective and efficient operations. Bus. Process. Manag. J. 26 (2) (2020)
Ben Clegg, Richard Orme, Chris Owen, Pavel Albores
Analysis of a train-operating company's customer service system during disruptions: Conceptual requirements for gamifying frontline staff development. J. Rail Transp. Plan. Manag. 8 (1) (2018)
Sabah Abdullah Al-Somali, Roya Gholami, Ben Clegg
An Investigation into the Adoption of Electronic Commerce among Saudi Arabian SMEs. J. Electron. Commer. Organ. 9 (2) (2011)
Yi Wan, Ben Clegg
Enterprise Management and ERP Development: Case Study of Zoomlion Using the Dynamic Enterprise Reference Grid. CENTERIS (1) (2010)
Ben Clegg, Duncan Shaw
Using process-oriented holonic (PrOH) modelling to increase understanding of information systems. Inf. Syst. J. 18 (5) (2008)
Ben Clegg
Business process orientated holonic (PrOH) modeling. Bus. Process. Manag. J. 12 (4) (2006)
Ben Clegg, Ian Alexander, Stuart Wingrove, John Boardman, A. Boardman
Tool support for integrating extended enterprises. IEE Proc. Softw. 147 (4) (2000)