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Social CRM Tools: A Systematic Mapping Study.
Jorge L. F. Silva Junior
Julio A. N. Viana
Olaf Reinhold
Antônio F. L. Jacob
Rainer Alt
Fábio M. F. Lobato
Published in:
BIS (Workshops) (2020)
Keyphrases
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end users
search engine
e learning
theoretical framework
social networking