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Social CRM Tools: A Systematic Mapping Study.

Jorge L. F. Silva JuniorJulio A. N. VianaOlaf ReinholdAntônio F. L. JacobRainer AltFábio M. F. Lobato
Published in: BIS (Workshops) (2020)
Keyphrases
  • end users
  • search engine
  • e learning
  • theoretical framework
  • social networking