Ethical Issues in Social CRM: a Literature Review.

Julio A. N. Viana Eric Scisly Olaf Reinhold

Published in: WI/IAT (2022)

Keyphrases

literature review
ethical issues
case study
south african
fuzzy theory
social interaction
social networks
current issues
information systems development
public libraries
social media
practical issues
customer relationship management
information systems
design science
learning community
student learning
data sets