A comparative study of social network classifiers for predicting churn in the telecommunication industry.
María ÓskarsdóttirCristián BravoWouter VerbekeCarlos SarrauteBart BaesensJan VanthienenPublished in: ASONAM (2016)
Keyphrases
- social networks
- customer churn
- social network analysis
- training data
- case study
- support vector
- decision trees
- online social networks
- training set
- individual classifiers
- machine learning methods
- test set
- mobile communication
- classification systems
- roc curve
- naive bayes
- classification algorithm
- social network data
- comparative study
- training samples
- information flow
- ensemble learning
- multi class
- data sets
- social network analysis and mining
- multiple classifiers
- information diffusion
- binary classifiers
- linear classifiers
- classification rate
- community detection
- classification method
- svm classifier
- machine learning algorithms
- feature extraction
- neural network