QART: A Tool for Quality Assurance in Real-Time in Contact Centers.
Ragunathan MariappanBalaji PeddamuthuPreethi R. RaajaratnamSandipan DandapatNeeta PandeShourya RoyPublished in: CIKM (2016)
Keyphrases
- white box testing
- quality assurance
- black box
- real time
- software testing
- quality control
- quality improvement
- monitoring system
- software development
- case study
- control system
- vision system
- machine vision
- quality assessment
- data quality
- metadata creation
- data model
- data analysis
- computational complexity
- machine learning