Testing performance of IT service associates under variable load.
Genady GrabarnikYefim Haim MichlinLarisa ShwartzPublished in: NOMS (2014)
Keyphrases
- service providers
- web services
- service composition
- service oriented
- test cases
- load balancing
- information services
- website
- scheduling policies
- processor sharing
- software intensive systems
- management system
- test data
- end users
- service oriented architecture
- service discovery
- semantic web services
- customer satisfaction
- service delivery
- customer service